Our Partnership with Carter Halliwell

Months in the making, we're happy to finally announce our partnership with Carter Halliwell; and with that, some exciting new app updates.

Here at Freeze, we keep user experience at the forefront of everything we do. When we release new app features or updates it's always with a view to streamlining our users' journey - being in debt can be incredibly stressful, so making sure our app simplifies finding a solution, and eases that stress, is a priority for us.

Launching in 2019, we created the first debt solution app in the UK. Since then we've helped thousands of users clear over £30m of debt, keeping our users at the focus of what we do every step of the way.

For the last 2.5 years since we launched, we have purely focused on helping our users choose and set up solutions; but we've had something in the works over the last few months to take our service to the next level.

Introducing Carter Halliwell

Carter Halliwell are insolvency practitioners that deal with both individual and company debt. Made up of an experienced and talented team, their advice and guidance is of the highest quality.

Our partnership with Carter Halliwell means that we can extend our user journey beyond the initial solution set-up, being by their side from day one to the day they become debt-free.

What changes can we expect to see?

Joining forces with Carter Halliwell means that we'll be able to process debt solutions in-house rather than packaging them ready to be set-up by a third party. Not only will this make the user experience smoother, quicker and more transparent; but it will also allow us to release some new app updates so that our users can track their solution and see the progress they're making on their journey to debt freedom.

In the coming months, we plan not only to launch our new-look app (see a sneak peak below!) but also our new 'Solution Tracker' feature. This feature will allow users to see a full and thorough breakdown of their solution; including their monthly repayment amount, months left of their solution as well as a list of their creditors and debts.

These updates are still in development at the moment but we can't wait to launch them and see how our users react!


About Freeze Debt

Freeze Debt is the first debt advice and solutions app helping UK users to take their first steps towards a debt-free future. Our free service provides those struggling with unmanageable debt a confidential space to speak openly about their debt and financial worries and find a suitable solution based on their personal circumstances.

Freeze Debt's in-app messaging service is a revolutionary and modern way for users to address their debts and find solutions in less than 5 minutes, compared to the traditional and uncomfortable ‘call-centre-model’ that can take an average of 45 minutes.

So far, we’ve helped clear over £30m of debt and helped many people begin their journey to a debt-free future.