Complaints

 

If you don't think we've delivered a high enough standard of care, please tell us so we can investigate.

Help us help you

To do this:

Freeze Debt Ltd

Ambler House,

Trevelyan Square,

Leeds

LS1 6ED

Please give as much information about your complaint as possible and tell us how you'd like us to resolve it.

What happens after I've sent my complaint?

When we receive your complaint, we'll:

  1. Send you an acknowledgement within five working days, enclosing a copy of this procedure

  2. Investigate your complaint and aim to respond within four weeks

If we can't do this we'll send you an update. Our aim is to send a final response within eight weeks of receiving a complaint. If this isn't possible, we'll write to explain why and tell you when we will respond.

Freeze Debt Ltd is registered in England and Wales. Registered Number 11842271. Incorporated in England and Wales, with company number 11842271 and having its registered office at Ambler House, Trevelyan Square, Leeds LS1 6ED.  Freeze Debt Ltd is an Appointed Representative of Blackberry Finance Limited. Our Firm Reference Number is 840092. You can check these details on the register: https://register.fca.org.uk.

Jason Peter Bowen is Authorised to Act as an Insolvency Practitioner, in the UK, by the Insolvency Practitioners Association, IP Number 22150. All Insolvency services are provided in partnership with The Debt Resolution Service. The Debt Resolution Service is registered in England and Wales. Registered Number12692223 and having its registered office at Mills Hill Works, Corbrook Road, Chadderton, Oldham, OL9 9SD.

 

Freeze Debt provides insolvency solutions to individuals throughout the UK. 

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