If you don't think we've delivered a high enough standard of care, please tell us so we can investigate.
Help us help you
To do this:
Freeze Debt Ltd
Please give as much information about your complaint as possible and tell us how you'd like us to resolve it.
What happens after I've sent my complaint?
When we receive your complaint, we'll:
Send you an acknowledgement within five working days, enclosing a copy of this procedure
Investigate your complaint and aim to respond within four weeks
If we can't do this we'll send you an update. Our aim is to send a final response within eight weeks of receiving a complaint. If this isn't possible, we'll write to explain why and tell you when we will respond.